Returns & Refund Policy

Thank you so much for shopping with Dusky Kalm. We hand-pour every candle with love and care, and we want you to fully enjoy your quiet moments of calm. However, we understand that sometimes a scent might not be exactly what you expected.

Please read our policies below regarding returns, refunds, and damaged items.

1. 14-Day Return Window

If you are not completely happy with your purchase, you have 14 days from the date you received your item to request a return.

To be eligible for a return, your items must be:

  • Unused and unburnt. We strictly cannot accept returns or offer refunds for any candles that have already been lit or burnt.

  • In their original condition and packaging.

Please note: All sale or promotional items are strictly non-returnable and final sale.

2. Faulty or Damaged Items

We pack our orders securely, but we know things can happen during transit. If your item arrives broken, cracked, or faulty, please let us know within 48 hours of delivery.

  • Email us at stephanie@duskykalm.co.uk with your name

  • Please include a clear photo of the fault or damage 

  • We will  then gladly help resolve the issue by arranging a replacement or a refund.

3. Return Shipping Costs

  • Change of Mind: If you are returning an item because you changed your mind or would prefer a different scent, the return shipping costs are the customer’s responsibility. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Faulty Items: If your item is arriving faulty or damaged, we will cover the return costs or issue a replacement at no extra charge to you.

4. How to Return Your Item

Once you have contacted us to initiate a return, please safely securely pack your unused items and mail them to our studio address below:

Dusky Kalm Returns

8 Ellen Gardens

Camberley

Surrey

GU15 4BF

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved. Approved refunds will be automatically applied to your original method of payment.