Terms of Service

Last Updated: 18th July 2026

Welcome to Dusky Kalm. This website (www.duskykalm.co.uk) operated by Dusky Kalm. By accessing or using our Site, purchasing our products, or engaging with our services, you agree to be bound by the following terms and conditions ("Terms of Service), including those additional terms and conditions and policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit any worms, viruses, or any code of a destructive nature.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. PRODUCT SAFETY & CUSTOMER RESPONSIBILITY

Dusky Kalm specialises in handmade candles, home fragrances, and related items.

  • Safety Instructions: All customers are strictly required to read and follow the care and safety instructions provided with our products (including CLP labels, safety warning stickers, and candle care cards).

  • Proper Use: We are not liable for any damage, injury, loss, or expense caused by the misuse, alteration, or negligent handling of our products (e.g., leaving burning candles unattended, burning candles near drafty areas or flammable materials, or failing to trim wicks).

3. ACCURACY OF INFORMATION & PRICES

  • We reserve the right to modify the contents of this Site or change product pricing at any time without notice.

  • We have made every effort to display as accurately as possible the colours and images of our products. However, because our products are handmade, slight variations in colour, texture, and appearance may occur and are not considered defects.

4. BILLING AND ACCOUNT ACCURACY

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

 

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

     

  • In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made.

5. THIRD-PARTY LINKS

Certain content, products, and services available via our Site may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

6. INTELLECTUAL PROPERTY

All content included on this Site, such as text, graphics, logos, images, product descriptions, and digital downloads, is the property of Dusky Kalm and is protected by applicable copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Site without express written permission from us.

7. LIMITATION OF LIABILITY

In no case shall Dusky Kalm, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages—arising from your use of any of our services or any products procured using the service.

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dusky Kalm from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

9. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

10. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom

11. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

12. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Brand Name: Dusky Kalm

  • Email: stephanie@duskykalm.co.uk

  • Mailing Address: 8 Ellen Gardens, Camberley, Surrey, GU15 4BF